Online customer portal

For initial registration, please use the access data that you can find in the waste fee notice from February of the respective year or the initial notice.

• Call up fee notices from 2019
• Issue/change Sepa direct debit mandate
• View customer account
• Change address data (incl. e-mail address)
• View emptying data for your residual, paper and organic waste bins
• Select the delivery method for your fee notice – NEW: With email notification for downloading in the online customer portal

After 10 failed login attempts, access is blocked for one hour.

Do you have questions about fee notices that were sent before 2019? Then please contact the customer center by telephone: 05931 599699 .

Frequently asked questions about the fee notice can be found here: FAQ Fee notice